No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Koda. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. Networking and WiFi. Virgin TV 360. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Speed. Virgin Mobile. There are multiple different branded wall boxes inside our flat but none. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. on 01-06-2022 21:59. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Options. A non-split socket will have the sockets and screws in the middle. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Networking and WiFi. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Tudor. . We have the quickstart pack but sadly cannot get broadband set up and working. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. See the attached photo. The other is marked TV, & this is used for TV & Broadband. May I know which one I can connect. There must have been a previous installation or you would not have been offered a self install. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. I've got 2 wall sockets that I think are likely. Sorry to hear you don't have a VM wall socket. Get virgin engineer to move the wall socket. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. TV. All. Could a VM engineer be boo. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. He will drill through into the lounge and connect an. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. I have signed up as a new user for Virgin Fibre. Community; Volt. Stream from Virgin Media. . SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Browse Virgin Media Virgin Media Community. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Mark as New; Bookmark this message; Subscribe to this message. Subscribe to. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Home Phone. The hub works fine, but it has no internet connection. Virgin Broadband uses coaxial cabling, not telephone cabling. Try the automated service status number 0800 561 0061 to check for any faults in your area. TV on the go. QuickStart, set up and connections. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Virgin TV 360. Re: No wall socket. 4 weeks ago. We have tried plugging it into the only box we found it would fit but no luck. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. But I have no Virgin Media Wall socket in my room. Thank you. both appear. --. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin TV 360. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I found some other soket but I don'. Aug 8, 2019. . But I have no Virgin Media Wall socket in my house. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. I've got the same problem as above. Don’t plug the power cable into a plug socket yet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Went outside and there appears to be nothing on the other side (maybe removed). Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. 1) remove the attenuator from the existing cable, plug it into back of hub. The box and cables may have been removed by the previous occupiers. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. TV. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Options. All forum topics; Previous topic;on 14-02-2023 17:21. -a power cable for the hub's adapter. No wall socket as in 360 guide. Tudor. Virgin Mobile. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Any help please?Re: No virgin media wall socket. I have also checked outside and there is no box either on my property or on my boundary wall. Was told that an engineer would come out, look at the sockets and do the switchover. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Networking and WiFi. You can also identify a split socket looking at the side. Or if the other end of the white cable is in a more useful. 2. Incidentally the phone socket is redundant if not in use and can be safely removed. There is no fibre socket in this house. Some install their own poles too. Manage Your Account. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Account - Cable. It probably goes into another room in the house. There are no virgin sockets on the wall. Virgin Media Wall Socket. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Tudor. 😁 I tried Virgin Customer Services with this but they werent able to answer. Is there likey to be any problem with this, such as degraded of weaker. . Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. The installation should take around an hour. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Being connected to the internet is one of the most important modern essentials in 2022,. Tuning in. May I know which one I can connect. Plug into the Virgin Media wall socket. Thanks! Regards, Bilal. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I wanted. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. It is surface clipped usually. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Can a - 5057222 - 2. These enter my house via an air brick/vent very close to. Restart your equipment. I'm very sorry to hear about the non wall socket. However, I do not have any of the specified wall sockets available. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Broadband. . Turn on and start the Box. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. It doesn’t look like I can connect to ‘the wall socket’. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi mariz2198, thanks for posting and welcome to our community. . In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. 32K. Cihank617. Networking and WiFi. Thank you. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 19 minutes ago. I am so sorry to hear that you seem to be missing a wall socket in the home. Stream from Virgin Media. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. on a domestic hub you look at the values thus. I had bought a VM broadband and used self installation but saw that my VM socket was not round. I am attaching photos of what i can find in. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Packages. Subscribe to RSS Feed; Mark Topic. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. FAQ Sign in. Email. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. We're here to help. Various cable mediums are used in modern systems to transmit data. Options. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. 29-12-2022 20:58 - edited 29-12-2022 21:00. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I am going to send you a private message. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The cables from the external box lead to a Bt open reach socket and a blank socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Volt. Browse Virgin Media Virgin Media Community. Installation: Wall socket issue. V6. Everything you need is posted to you. I'm at the stage where I need to plug the -. and view the images for a range of different wall box options. Connect the Hub’s power cable with the blue tab. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 25-09-2022 15:41. 9. Also there will be an external, often brown, omnibox. You can also check for a loose cable as not all properties have a socket. The pre-install team number is 0800 052 1734. These enter my house via an air brick/vent very close to. I was never asked if I had a wall box. However the wall. . When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Removed before I moved in. Hi, Iv just received my new broadband. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. But I have no Virgin Media Wall socket - 4942192 - 2. . Chatter and natter. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Options. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Volt. I've looked for an external box but cannot find anything. Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Networking and WiFi. It said to then wait at least an hour. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). We have a virgin media wall socket with an ethernet port in the wall but no round cable. Gaming Support. All the wall sockets I can see are for BT. 14. Hi there. Dave. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Broadband wall socket. I unscrewed it and there is a male isolator inside the box. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Phone. Installation: Wall socket issue. QuickStart, set up and connections. 01-02-2023 10:59 - edited 01-02-2023 11:00. No wall socket to connect. The cable could be hidden within, or behind, furniture. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Turn on your TV and get connected. 3K;. Re: No wall socket. I just moved into a new apartment, and bought a broadband from virgin media. I have noticed that i do not have any internal wall socket. Tried looking but can't see a way to book an engineer for this? Thanks. See where this Helpful Answer was posted. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Virgin Phone Switchover. Some new sockets may look like one of the below. No Virgin Media wall socket on 16-10-2022 18:45. Community; Volt. Account - Cable. Hi there @vmcusto1, welcome to our forum and thanks for your post. 1 [or 192. 33. Account - Mobile. No virgin media wall socket tired_man. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. I was never asked if I had a wall box. . Quickstart is the quickest and easiest way to setup our services. Most QuickStart kits have just 6 cables, connectors and powerlines to. Choose the best spot for your wifi hub. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. But the metal isolator box looks like it might be the wrong way around. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. VM will usually only supply a Quickstart to a property that had VM previously. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. Tudor. on 14-09-2022 12:00. The only things visible inside the house are: a openreach Master socket 5. No wall socket. 08K; 2. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. TV. Sometimes there is no wall box, just a trailing cable. Please support me in this regard. Thank you for your post and welcome to the community. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. The technician visited a. TiVo. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The cable going in will be a double “shotgun barrel” type cable. You should see a cable going through the wall and if you trace this inside, you should get the cable. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. All I am aware of terminate the fibre inside. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. So you can either unscrew this one & push on the connector provided in the Quick Start pack. VM BB TV Landline. I have received my quick start-up kit. Please help. I have signed up as a new user for Virgin Fibre. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, I do not have any of the specified wall sockets available. But I. Reply. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. For that I can't use the - 5118502. Broadband. Being connected to the internet is one of the most important modern essentials in 20. So, a 50 minute broadband, TV and phone. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. QuickStart, set up and connections. Volt. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. But I have no Virgin Media Wall socket in my - 5169521. TiVo. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Can I have engineer visit and setup it? Thanks. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. But I have no Virgin Media Wall socket in my house. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. I recently got Virgin broadband installed. Tuning in. 85K; Tudor. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Cihank617. I have only got one rectangular shaped white socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 1 Mar 2016. The box does however have a hole in the bottom, through which i could see some. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Volt. The phone has been plugged into a wall socket and was working fine for years. . I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Stream from Virgin Media. Networking and WiFi. Ashleigh_C. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. No Virgin wall socket. Networking and WiFi. Subscribe to RSS Feed; Mark Topic as New; Mark. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 4 weeks ago. It's been - 5286765Hi VM team, We moved today to our new house. Please help. It varies between the altnets. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. However the wall socket doesn’t have the correct connection for the cable with the hub. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Browse Virgin Media Virgin Media Community. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. The box does however have a hole in the bottom, through which i could see some. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). on 10-02-2022 17:26. . The package was delivered but there is no wall socket for me to plug into. However, I do not have any of the specified wall sockets available. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Tried looking but can't see a way to book an engineer for this? Thanks. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don't have a virgin media wall socket and this is stressing me out. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Speed. TV on the go. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. TEL1 on the hub should take on your. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. The cable could be hidden within, or behind, furniture. I've just received my virgin broadband kit, with self set up. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. No Virgin Media Wall Socket on 13-04-2022 14:08. -a power cable for the hub's adapter. Hello VLNeedham. Email. Rob.